Cancellation and Refund Policy

This Cancellation and Refund Policy ("Policy") applies to purchases made through the https://www.blackbeeindia.com website (the "Website") operated by BlackBee India ("us," "we," or "our"). By placing an order on our Website, you agree to the terms of this Policy.

1. Cancellation Policy

1.1 Order Cancellation by Customer

Customers may cancel their orders under the following conditions:

• Before Shipment: You can cancel your order before it is shipped. To cancel, please contact our customer support team at contact@blackbeeindia.com with your order details.
• Customized or Made-to-Order Products: Please note that orders for customized or made-to-order products may not be eligible for cancellation once production has started. We will provide specific cancellation instructions in such cases.

1.2 Order Cancellation by BlackBee India

We reserve the right to cancel any order for reasons including but not limited to:

• Product unavailability.
• Inaccurate or incomplete order information.
• Suspected fraudulent activity.

In the event of order cancellation by us, you will be notified, and any payment made will be refunded in accordance with this Policy.

2. Refund Policy

2.1 Eligibility for Refund

Refunds may be issued under the following circumstances:

• Order Cancellation: If you cancel your order before shipment or if we cancel your order, a refund will be processed based on the payment method used for the original transaction.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. We may request photos or other evidence of the issue to process your refund or replacement.
• Return of Unopened Products: If you wish to return an unopened product for any reason, please contact us within 7 days of receipt. Products must be returned in their original condition and packaging. A refund will be issued after inspecting the returned product.

2.2 Non-Refundable Items

Certain items are not eligible for a refund, including:

• Downloadable software products.
• Gift cards or promotional vouchers.
• Products with clear signs of use or damage caused by the customer.

3. Refund Processing

Refunds will be processed within 7 business days of receiving your request and verifying eligibility. The refund will be credited to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Shipping and Delivery Policy

Thank you for choosing BlackBee India. We are committed to providing you with a seamless and reliable shopping experience. This Shipping and Delivery Policy outlines our procedures for shipping, delivery, and related matters.

1. Shipping Locations

We currently offer shipping services within [List the regions or countries you serve]. Please ensure that you check the availability of our products and shipping services in your location before placing an order.

2. Shipping Times

2.1. Processing Time

• Orders are typically processed within [X] business days after receiving payment. This processing time may vary based on the specific product, its availability, and any customizations required.

2.2. Estimated Delivery Time

• Estimated delivery times vary depending on your location and the shipping method chosen at checkout.
• Delivery times are provided for your convenience but are not guaranteed. Factors such as customs processing, inclement weather, or other unforeseen circumstances may affect delivery times.

2.3. Order Tracking

• Once your order is shipped, you will receive an email confirmation containing tracking information. You can use this information to track the status of your shipment.

3. Shipping Methods

We offer a variety of shipping methods to accommodate your needs, including:

• Standard Shipping: [Description of the standard shipping service, including estimated delivery times and costs if applicable].
• Express Shipping: [Description of the express shipping service, including estimated delivery times and costs if applicable].
• Custom Shipping: [If you offer custom shipping options, describe them here].

4. Shipping Costs

• Shipping costs are calculated based on the destination, weight, and dimensions of the products in your order.
• You will be provided with shipping cost information at checkout before finalizing your purchase.

5. Delivery

5.1. Delivery Address

• It is your responsibility to provide accurate and complete delivery information during the order process. We are not responsible for orders shipped to incorrectly provided addresses.

5.2. Delivery Attempts

• Our delivery partners will make reasonable attempts to deliver your order to the provided address. If unsuccessful, they may leave a delivery notification with instructions for rescheduling or pickup.

5.3. Signature Requirement

• Some orders may require a signature upon delivery for security and verification purposes. Please ensure someone is available to sign for the package.

6. Lost or Damaged Shipments

6.1. Lost Shipments

• If you believe your order is lost or significantly delayed, please contact our customer support team at contact@blackbeeindia.com. We will investigate the issue and work to resolve it.

6.2. Damaged Shipments

• If you receive a damaged package, please take photos of the damaged items and packaging, and contact us within [X] days of receipt. We will assist you in filing a claim with the carrier and arranging for a replacement or refund as applicable.

7. International Shipping

• International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. These charges are not included in the product or shipping costs.